Terms of confidentiality

I. General Trading Policy & Conditions


Wesite www.dalattruemilk.vn is the official information channel of VPMILK Joint Stock Company, located at Kambute Hamlet, Tu Tra Commune, Don Duong District, Lam Dong Province, Vietnam, hereinafter referred to as “we”.

When you visit our website, you agree to the terms set out on the website. The Website reserves the right to change, modify, add or remove any part of the Policy & Policy. general trading conditions, changes are effective at any time as soon as they are posted on the website without prior notice. Please check back often to keep up to date with our changes.


1. Web User Guide


Commercial use of any part of this website is strictly prohibited without our prior written permission. If we violate any of these, we will cancel your license without notice.

You must register with authentic information about yourself and must update if any changes. During the registration process, you agree to receive promotional emails from the website. Then, if you don’t want to continue to receive mail, you can opt out by clicking the link at the bottom of any promotional email.


2. Customer opinion


All website content and your comments are our property. If we detect any fake information, we will immediately lock your account or take other measures in accordance with Vietnamese law.


3. Order


When in need, please order by one of the methods below:

      • Download the Shopping – Accumulate – Redeem VPMILK CARE application at the link:

+ (Apple store) https://apps.apple.com/vn/app/vpmilk-care/id1574890246?l=vi

+ (Androi – CH Play) https://play.google.com/store/apps/details?id=vn.cnv.cnvloyalty.vpmilk

      • Visit e-commerce website vpmilk.vn – buy online.

When a customer places an order at vpmilk.vn or adds a product to the cart, the system will automatically link the access link to VPMILK’s e-commerce website at iqlacpro.vn so that the customer can proceed with the purchase. shop.


4. Price


The product price listed at vpmilk.vn is the final selling price including Value Added Tax (VAT). The price of the product may change depending on the time and associated promotions.

While we do our best to ensure that all information and prices displayed are correct for each product, there are occasional instances of errors or omissions. If we discover an error in the price of any product in your order, we will notify you as soon as possible and give you the option to reconfirm your order with correct price or cancel the order. If we are unable to contact you, your order will be automatically canceled on the system.


5. Product information


VPMILK’s products have been highly appreciated by leading nutritionists and trusted by Vietnamese consumers, are present in daily meals at many kindergartens and primary schools nationwide and are appreciated for their contribution. children’s physical fitness improvement.

Especially, the UHT (Da Lat True Milk) fresh milk product line is made from 100% Clean Fresh Milk in the Da Lat Plateau – Where the climate is clean, fresh and cool all year round, creating a delicious Milk Flavor. especially can not be confused with the milk taste of any other raw material areas. Each drop of delicious milk of UHT Fresh Milk is produced in a closed factory meeting modern quality standards, keeping all the necessary nutrients, rich in calcium & natural milk protein to supplement energy for all family members. family all day

With the criterion of Vietnamese delicious milk, VPMILK is committed to always focusing on research, production, and cost to bring to the community the best nutritional products.


6. Trademarks and Copyrights


All intellectual property rights (registered or unregistered), informational content and all design, text, graphics, software, images, video, music, sound, software compilation the software, the source code and the underlying software are our property. The entire content of the website is protected by copyright laws of Vietnam and international conventions. Copyright is reserved.


7. Legal rights


The terms, conditions and content of this website are governed by the laws of Vietnam and the competent Court in Vietnam will resolve any disputes arising from the unauthorized use of this website.


II. Information about shipping and forwarding


Website www.dalattruemilk.vn does not apply online ordering function, so customers can refer to the shipping and delivery policy on the web. www.vpmilk.vn ours.


III. Information about payment methods


Website www.dalattruemilk.vn does not apply online ordering function, so customers can refer to the payment method on the web. www.vpmilk.vn ours.


IV. Consumer’s personal information protection policy


1. Methods of information collection


    • When the Customer makes a transaction and/or registers to open an account at the Website and/or the Application, from time to time, the Customer must provide some necessary information for the execution of the transaction and/or registration. account (“Customer Information”).
    • Customers directly provide information to us by other methods
    • We collect Customer information from other legitimate sources.
    • The Customer is responsible for ensuring that the information provided by the Customer is complete and accurate and always updates the information to ensure completeness and accuracy. We are not responsible for resolving any dispute if the information provided by the Customer is incorrect, not updated in a timely manner, resulting in the lack of accuracy of the information or false information.


2. Purpose of collecting personal information

    • We use the information we collect to do the following:
    • To provide goods and services and handle issues related to Customer’s orders;
    • To maintain Customer’s Account: To create and maintain Customer’s Account, including the implementation of loyalty program or other programs organized by Us in connection with Customer’s Account .
    • Send notices, exchange information between Customers and Us, or vice versa;
    • Detecting and preventing fraudulent activities, destroying Customer’s account or customers’ fake identity activities on Website/Application;
    • Contact, support to communicate and solve with Customers in special cases.
    • As required by law or competent state agency.


3. Scope of information use


    • Website www.dalattruemilk.vn uses the information provided by members to:
    • Provide services to members;
    • Send notices about information exchange activities between members and Website www. dalattruemilk.vn;
    • Prevent activities that destroy members’ user accounts or activities that impersonate members;
    • Contact and deal with members in special cases.
    • Do not use members’ personal information other than for confirmation and contact purposes related to transactions at www. dalattruemilk.vn.
    • In case of legal requirements: Website www.dalattruemilk.vn is responsible for cooperating in providing member’s personal information upon request from judicial authorities including: Procuracy, Court, agencies Police investigation related to certain legal violations of customers. In addition, no one has the right to infringe on members’ personal information.


4. Information storage time


The member’s personal data will be stored until there is a request to cancel or the member can log in and perform the cancellation. Remaining in all cases, member’s personal information will be kept confidential on the server of www.dalattruemilk.vn.


5. Address of information collection and management unit


    • VPMILK Joint Stock Company – 21A Nguyen Thi Thap, Tan Phu Ward, District 7, City. Ho Chi Minh
    • Phone: 1900 7158 – Email: cskh@vpmilk.vn


6. Means and tools for users to access and correct their personal data


Members have the right to self-check, update, adjust or cancel their personal information by logging in to their account and editing personal information or requesting www.vpmilk.vn to do this.

Members have the right to submit a complaint about the disclosure of personal information to a third party to the Website Administration www.dalattruemilk.vn.

Upon receiving these responses, www. dalattruemilk.vn will confirm the information, be responsible for answering the reason and guide the member to restore and keep the information confidential.

Phone: 1900 7158 – 028 5410 3333 Email: cskh@vpmilk.vn

Contact, answer questions

Any problems related to personal information, Customers please contact our customer service according to the information below for the best support:

Customer care service VPMILK

Phone: 1900 7158

Email: cskh@vpmilk.vn

Operating time: 08:00 – 17:00 (from Monday to Saturday every week)